Frequently Asked Questions

Are your cleaning and protection methods safe?

We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.

How long does it take for my carpet to dry?

Most carpets are dry in 2 to 4 Hours. This depends on the humidity, temperature of the home, the density of the fiber and how soiled the carpet is.

I have allergies, will your services help?

Yes, having your carpet and upholstery cleaned removes many allergens and other pollutants and makes your air easier to breathe.

My carpet has lost its original feel; does your process restore that feel?

Yes, our process leaves your carpet fresh, clean, residue free and soft to the touch.

How regular should I contact you to clean my carpet?

Anywhere from every 3-6 months for high use rooms to every 9-12 months for seldom used rooms. If you have kids or pets at least once per year for the complete house.

I have really old carpets, should I replace it?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is less costly and may make a world of difference. If replacement is needed we can help you with that also.

What about tile and grout, should I have my tile and grout cleaned regularly?

Most professionals agree that tile and grout should be cleaned at the same interval as carpet, depending on the amount of traffic.

Does it take a long time to clean carpets; what's the time frame?

Cleaning times vary depending on the size of the house and the level of service chosen. But please keep in mind though; speed is not our primary goal, your most thorough cleaning is!

What is the best method you recommend for cleaning carpets?

The best method of cleaning is truck mounted machines with deep steam cleaning (what we use).

Tell me about the cleaning products you use and are they safe?

We use only the highest quality cleaning agents with many incorporating all Natural ingredients, Odorless, Biodegradable, Hypo-allergenic, Nonflammable, Nontoxic, leave no sticky residue, No VOC's, Environmentally safe for children and pets and IAQ (Indoor Air Quality) approved. All materials are handled and prepared in accord with manufacture's guidelines.

Why should we choose Totally Clean Carpets to clean our carpets?

Because we are true professionals with many years of experience. Our qualified technicians are fully insured and use the best high-tech truck mounted equipment. And if it is not cleanable, we can install new carpet at a reasonable price.